FREQUENTLY ASKED QUESTIONS

What happens at the Session Reveal?
We’ll start by watching your Session Film, a slideshow video with some favourites portraits from our session. After that, we'll go through your entire gallery, discuss what you have in mind and together we'll narrow down your favourites to design something to suit your home & budget. This is all done over video conferencing, which means you’ll also be able to show me any spots around the house that you’re thinking of decorating.

Do I have to place my order at the Session Reveal?
Yes, so I do recommend that all the decision-makers of the family be present for this appointment. Feel free to reschedule if necessary to ensure everyone can be there!

What are the prices?
Wall Art start at $250, Albums start at $750 and Packages start at $1750. You can view the complete Price List on the website here: https://ragamuffinpetphotography.com.au/products

How do I pick the right size for my wall?
I have invested in a unique visualisation software that takes all the guesswork out of this process by showing you what your images will look like on your OWN wall. To take advantage of this, simply follow these steps:

  1. Pick some wall spaces that you might want to use
    You're welcome to choose lots of potential spaces - don't worry, it doesn't mean we'll be covering every wall with Ragamuffin photos! :)

  2. Stick the red piece of paper from our session somewhere on your wall.
    This is to calibrate the sizes of your wall space into my system. It doesn't need to be where you plan to hang.

  3. Stand straight in front of the wall, as far back as possible, and take a photo
    It doesn't need to be perfect! A smartphone picture will do. It's important it's taken straight and not from an angle to the wall.

  4. Send to me!
    Just email the photo to me at ragamuffinpetphotography@gmail.com and I'll calibrate it in the system

When will I get my prints?
From completed payment to delivery of your order, it usually takes 4-6 weeks.
Once your order is paid in full, your photographs will go into the Design Stage. This usually takes 1 week - it's where I complete your complimentary Digital Leash Removal, finalise any colours for printing and complete any additional retouching.
I'll send you a link to make sure you're happy with everything, then whisk it all off to my printing partners in Queensland. They usually take 3-4 weeks to complete an order, and I'll be sure to keep you updated along the way. 


Once your order is back at the Showroom and all packaged up, I'll send you an email so we can organise courier delivery (usually 1-2 business days for Melbourne metro addresses and 4-5 days for rural Victoria addresses). 

Is it possible to organise a Payment Plan?
Absolutely! I offer Interest-free layby plans with Payright. This means you get your photos straight away and you can take up to 12 months to pay them off. 

Do you take Credit Cards?
Absolutely - you can pay with Visa/Mastercard, or by cash or bank transfer.

Can I order photographs at a later date?
Unfortunately I cannot archive unordered images long-term, so please make sure to order anything that you love at your Reveal!